Our Partners
We work with a select group of trusted partners: experts who share our values of innovation, operational excellence and a strong focus on improving the customer experience. These collaborations enhance the support we provide to clients, enabling deeper insights and more impactful outcomes.
Centrebound
Experts in mystery shopping, compliance & customer experience quality
Centrebound provides actionable, unbiased insights into the end-to-end customer journey. Their flexible multichannel mystery shopping and auditing services help clients validate internal processes, assess service quality and ensure compliance, all essential components of high-performing customer operations.
Visit: centrebound.com
The Forum
Raising standards in customer operations
Established in 2000, The Forum is a respected community and knowledge hub for professionals across customer contact, digital, field, back office and retail operations, working across all industry sectors.
The Forum is an independent and trusted space for learning and sharing, proud to welcome members into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers.
Visit: theforum.social