Are your service level targets inconsistent with each other?
Problems arising from service level targets that are conflicting…
Key factors influencing resource requirement within customer operations
Eight ingredients that can be included as tweakable assumptions within a weekly model
Estimating resource requirement for customer operations
Here are seven key functions this practice enables, contributing to maximising CX, commercial performance and employee engagement.
Understanding the causes of service level failure
Philip Stubbs suggests a graphical report that helps pinpoint the causes of service level failure
How a simple chart can help deliver optimum customer operations performance
Study whether each future week will be over- or under-staffed
Recommended Forecasting Books
Two texts to help your forecasting become more accurate and useful
How can an established complex forecasting model be outperformed by a simple one?
Philip Stubbs suggests reasons why a simple forecasting model sometimes outperforms a more complex live model
Do your colleague schedules meet the four objectives necessary for success?
Philip Stubbs outlines the four crucial objectives to achieve when designing a new schedule structure.
How validation can boost the accuracy of your resource model
Philip Stubbs explains the importance of validation for accurate resource modelling
Achieving better forecasting accuracy through error measurement
Philip Stubbs discusses why the measurement of forecast error within an operation plays a crucial step in helping to reduce such error.
How do you know if your forecasting is any good?
Philip Stubbs suggests a method to determine the quality of a forecasting model