Who We Are

Our mission is to help customer-facing organisations achieve sustained improvements in operational effectiveness and customer engagement.

We enable our customers to achieve significant performance improvements, typically of between 20-40%.

Our engagements maximise the effectiveness of customer journeys and employees, through a combined focus on:

  • Multi-channel customer journey design
  • Forecasting, planning and MI (cost-effective delivery of service level & CX)
  • Customer engagement
  • Employee engagement and behavioural change, through strong focus on team leader role

We differentiate in the marketplace based on our:

  • Evidence-based and insight-driven approach
  • Domain and industry subject matter expertise
  • Value based proposition (>3 to 1 ROI)
  • Demonstrable track record of delivering sustainable economic advantage
  • Empathetic approach

Our assignments often begin with an Operational Effectiveness Assessment or Discovery Phase, where we:

  • Critically evaluate the operation
  • Identify barriers to performance
  • Quantify potential for improvement
  • Develop the future operating model
  • Create business case and roadmap for implementation

Contact Us

Please contact us if you would like to partner with us to identify and deliver improvements to your operation.

Email hello@atlanticinsight.com

Call +44 (0) 161 438 2009

Office: 130 Old Street, London EC1V 9BD

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