Atlantic Insight https://validator.w3.org/feed/docs/rss2.html Our story Atlantic Insight ErlangC calculator for contact centres The human element: how relationships drive better forecasting About ErlangC In praise of real time teams Forecasting for Customer Operations using Python – how I got started Operational Improvement Contact Using Python for contact centre planning – three application examples The six fundamentals of customer operations forecasting How a simple chart can help deliver optimum customer operations performance Our Partners Key factors influencing resource requirement within customer operations Terms of Use Privacy Policy Cookie Policy 360° Operational Review Forecasting & Planning Trusted Manager Analytics & Insight Insight BPO Optimisation How accurate forecasting can benefit your customer operation Achieving better forecasting accuracy through error measurement Estimating resource requirement for customer operations – why it is crucial How do you know if your forecasting is any good? Do your colleague schedules meet the four objectives necessary for success? How validation can boost the accuracy of your resource model How can an established complex forecasting model be outperformed by a simple one? Meet Philip Stubbs Meet Ian Brumwell Recommended Forecasting Books Are your service level targets inconsistent with each other? Understanding the causes of service level failure