Generated by All in One SEO v5.0.1.1, this is an llms.txt file, used by LLMs to index the site. # Atlantic Insight Solving operational challenges that unlock substantial value ## Sitemaps - [XML Sitemap](https://www.atlanticinsight.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Understanding the causes of service level failure](https://www.atlanticinsight.com/understanding-the-causes-of-service-level-failure) - Philip Stubbs suggests a graphical report that helps pinpoint the causes of service level failure - [About ErlangC](https://www.atlanticinsight.com/about-erlangc) - The ErlangC equation is a standard tool in inbound contact centres for estimating the number of advisors needed to meet a service level target, typically defined as answering a set percentage of calls within a specific number of seconds. It works best in environments where every advisor can handle every call, and is usually applied - [Estimating resource requirement for customer operations - why it is crucial](https://www.atlanticinsight.com/estimating-resource-requirement-for-custome-operations) - Calculating weekly resource requirement for the Capacity Planning process is extremely valuable. Here are seven key functions this practice enables, contributing to maximising CX, commercial performance and employee engagement. - [How a simple chart can help deliver optimum customer operations performance](https://www.atlanticinsight.com/how-a-simple-chart-can-help-deliver-optimum-customer-operations-performance) - Study whether each future week will be over- or under-staffed - [Achieving better forecasting accuracy through error measurement](https://www.atlanticinsight.com/achieving-better-forecasting-accuracy-through-error-measurement) - Philip Stubbs discusses why the measurement of forecast error within an operation plays a crucial step in helping to reduce such error. - [How do you know if your forecasting is any good?](https://www.atlanticinsight.com/how-do-you-know-if-your-forecasting-is-any-good) - Philip Stubbs suggests a method to determine the quality of a forecasting model - [Do your colleague schedules meet the four objectives necessary for success?](https://www.atlanticinsight.com/do-your-colleague-schedules-meet-the-four-objectives-necessary-for-success) - Philip Stubbs outlines the four crucial objectives to achieve when designing a new schedule structure. ## Pages - [Atlantic Insight](https://www.atlanticinsight.com/) - Helping you solve operational challenges to unlock substantial value - [ErlangC calculator for contact centres](https://www.atlanticinsight.com/erlangc-calculator-for-contact-centres) - Click here to find out more about the ErlangC equation - [Contact](https://www.atlanticinsight.com/contact-us) - Contact Us We look forward to speaking to you about your challenges and opportunities.Please fill in the form below, or email/call using the details at the top of this page. Contact Us I would like to discuss: 360 Operational Review Forecasting & Planning Trusted Manager BPO Optimisation Analytics & Insight Operational Improvement Name * Email - [Terms of Use](https://www.atlanticinsight.com/terms-of-use) - Terms of Use for Atlantic Insight LtdLast updated: 11 August 2025 Welcome to www.atlanticinsight.com (the “Website”), operated by Atlantic Insight Ltd (“we,” “us,” or “our”). By accessing or using this Website, you agree to comply with and be bound by the following Terms of Use. Use of Website ContentThe content on this Website, including text, graphics, calculators, - [Privacy Policy](https://www.atlanticinsight.com/privacy-policy) - Privacy Policy for Atlantic Insight LtdLast updated: 11 August 2025 This Privacy Policy explains how Atlantic Insight Ltd collects, uses, and protects personal information obtained through our website www.atlanticinsight.com and associated online services, including contact forms and interactive calculators. It applies solely to information collected via these online channels and does not cover any personal data - [Cookie Policy](https://www.atlanticinsight.com/cookie-policy) - Cookie Policy for Atlantic Insight LtdLast updated: 11 August 2025At Atlantic Insight Ltd, we respect your privacy and are committed to being transparent about how we use cookies on our website, www.atlanticinsight.com.What are Cookies?Cookies are small text files placed on your device by websites you visit. They help the site function properly and improve your - [Our Partners](https://www.atlanticinsight.com/our-partners) - Our Partners We work with a select group of trusted partners: experts who share our values of innovation, operational excellence and a strong focus on improving the customer experience. These collaborations enhance the support we provide to clients, enabling deeper insights and more impactful outcomes. Centrebound Experts in mystery shopping, compliance & customer experience qualityCentrebound - [360° Operational Review](https://www.atlanticinsight.com/360-operational-review) - 360° Operational Review A catalyst for accelerating operational performance improvement Do you how know how much potential improvement within your business remains unlocked? Identifying and realising that potential is the challenge facing every business leader today. The Atlantic Insight 360° Operational Review is an evidence-based methodology that identifies the barriers to operational performance, quantifies the - [Forecasting & Planning](https://www.atlanticinsight.com/forecasting-planning) - Forecasting & Planning How effective Forecasting and Planning can bring commercial benefit Within customer operations, a robust forecasting and planning capability is critically important for gaining competitive advantage. Customers demand swift and reliable solutions. With precise forecasting and planning, your operation can meet or exceed customer expectations, translating both directly and indirectly into increased revenue.Accurate - [Trusted Manager](https://www.atlanticinsight.com/trusted-manager) - Trusted Manager A coaching program for Front Line Managers Our Trusted Manager program delivers step change in operational performance. It’s the difference between transformation being delivered and sustained, and failure. Failure to invest effectively in front line management competence is one of the biggest misses in business today. Trust is the foundation of the most successful - [BPO Optimisation](https://www.atlanticinsight.com/bpo-optimisation) - BPO Strategy & Optimisation Elevating BPO excellence: a journey to mutual success At Atlantic Insight, we can help you optimise BPO operations that build optimum value for both client and provider. Our approach isn’t just about enhancing efficiency, it’s about creating benefit that resonates throughout your business, from the boardroom to the customer.We recognise that - [Analytics & Insight](https://www.atlanticinsight.com/analytics-insight) - Analytics & Insight Transform your data into valuable insight Make effective decisions with confidence. Using leading technologies and best practice approaches, let us help you unlock the insight that enables knowledge to be gained and hypotheses to be tested, leading to significant gains in performance.Within your organisation, you may believe there is an opportunity to - [Operational Improvement](https://www.atlanticinsight.com/operational-improvement) - Operational Improvement Unlocking Success Through Operational Improvement Information on this service will soon be added to the Atlantic Insight website. “Testimonial Testimonial Testimonial etc” Forecasting and Planning - Atlantic Insight Services 1. Operations Planning Review We conduct an in-depth analysis of your end-to-end operations planning tools and processes, benchmark them against industry best practices, and - [Insight](https://www.atlanticinsight.com/insight) - Articles from our Subject Matter Experts on how to improve performance within business operations - [Meet Philip Stubbs](https://www.atlanticinsight.com/about-phil) - Introducing Philip Stubbs Partner, Atlantic Insight Philip Stubbs has delivered improvements and commercial benefits in many different operational environments, through the application of analysis, technology and best practice techniques and processes. Linkedin Management Experience Philip has considerable management experience leading shared-services departments in a wide range of operational functions, including Cable & Wireless, GE Capital, - [Meet Ian Brumwell](https://www.atlanticinsight.com/meet-ian-brumwell) - Introducing Ian Brumwell Partner, Atlantic Insight Ian Brumwell engages and supports C-suite teams to accelerate the implementation of their strategic objectives. He delivers high impact outcomes that benefit his clients, and their colleagues, customers, and partners. Linkedin Management Experience Ian has held senior roles at Pubmaster (now Punch Taverns) where, as the Retail Director, he - [Our story](https://www.atlanticinsight.com/our-story) - Our Story Atlantic Insight was formed in 2010 to help businesses more effectively serve new markets and customers at a time of unprecedented technology led marketplace disruption resulting in changing customer behaviours and preferences.Our engagements deliver improvements in operational effectiveness and customer engagement that result in enhanced financial performance and competitive advantage.Among our clients are ## Categories - [Insight](https://www.atlanticinsight.com/category/insight)