Case Studies

Here, we present a number of the success stories we have delivered in partnership with our clients

In a US-based leading Education Services provider in the OPM sector the cost of customer acquisition reduced by > 30% (equivalent to a run rate saving of $10m p.a) following the insight driven implementation of a set of recommendations that delivered the future state operating model. [Read More]

Multi-site telco contact centre estate economics transformed into a driver for growth as a result of a >25% productivity improvement delivered by the implementation of best practice operational management model. [Read More]

Rapid performance improvement for a contact centre in just eight weeks, with abandon rate dropping from 79% to 6% and operational effectiveness increasing by >30%. [Read More]

Design and implementation of CX and regulatory compliance quality standards at a multichannel contact centre of a globally-recognised prestige retailer. [Read More]

Multichannel customer insight and competitor benchmarking program delivering improved customer engagement and market benchmarks. [Read More]

Quarterly high street mystery shopping campaigns for a national telco delivering CX and process compliance metrics identifying training and process improvement opportunities. [Read More]

Contact Us

Please contact us if you would like to partner with us to identify and deliver improvements to your operation.


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Office: 130 Old Street, London EC1V 9BD

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