Case Studies

Here, we share a number of the success stories we have delivered in partnership with our clients

Customer-centric approach to operating model transformation yields $10m annual saving for a global education services business [Read More]

Improving the resource planning of an outsourcer’s homeworking advisors [Read More]

Improving customer contact for a retail client during peak trading period [Read More]

A traditional print-centric publishing division was transformed into a solutions and services business - focused on the needs of professional learners and corporations, with highly attractive economics. [Read More]

Multi-site telco contact centre estate economics transformed into a driver for growth as a result of a >25% productivity improvement delivered by the implementation of best practice operational management model. [Read More]

Rapid performance improvement for a contact centre in just eight weeks, with abandon rate dropping from 79% to 6% and operational effectiveness increasing by >30%. [Read More]

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Please contact us if you would like to partner with us to identify and deliver improvements to your operation.


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