Experts in accelerating business and operational performance that delivers competitive advantage
Ian Brumwell, Partner
Ian Brumwell is a specialist in enabling teams to accelerate business and operational performance.
Over the last 30 years Ian has built a demonstrable track record of delivering digital and strategic transformation within both global brands and start-ups across Europe, Asia and North America.
Since 2012 Ian has led the Higher Education and Research practice at Atlantic Insight. During this time he has worked with C-suite teams to transform, both economically and operationally, Education Services & Technology businesses, Professional, Research and Higher Education publishing divisions and corporate learning solutions businesses.
Ian previously served as Executive Director and ELT member of Trinity Horne Consulting (now Bearing Point) where he led the Delivery Operations and Business Analytics teams and latterly the Telco, IT & BPO practice.
Ian has significant domain expertise in contact center, technical back office, support services, field teams and highly skilled knowledge worker environments.
He has also held senior roles at Pubmaster (now Punch Taverns) where, as the Retail Director, he led the Managed House Business Division and commenced his career at Macy’s California in retail sales management and buying.
Ian graduated with a BA in Economics, French and Marketing from the University of Oregon Robert D. Clarke Honors College, which included a one year study abroad at the Universite de Poitiers, France with an emphasis in International Economics and French Literature.
Philip Stubbs, Partner
Philip has delivered improvements and benefits in many different operational environments, through the application of analysis, modelling and best practice techniques and processes. He has helped many managers and analysts develop their capabilities and achieve excellent results.
His background is in Operational Research, which is the application of mathematical and analytical techniques to solve management and operational problems. His postgraduate research in gas demand forecasting, while studying at Lancaster University Management School, substantially reduced forecast error, and was published in one of the world’s leading analytical academic journals.
Philip has specialised in improving performance in operational areas and pioneered many models, techniques and processes within omnichannel customer contact centres within different sectors - including energy, telecommunications, finance, retail and education. He has a passion for improving forecasting accuracy and implementing optimal operational planning, modelling and scheduling techniques.
He has developed many other professionals with analytical/modelling skills and best practice techniques. With strong coaching and training skills, he has a robust track record of improving not only the techniques and processes, but also the capability of analysts and managers.
In 2015, Philip set up Drakelow Consulting, a niche business dedicated to delivering benefits through improving forecasting, planning, modelling and MI. Its client base - in UK, across Europe and USA - covers both private and public sectors, including boohoo.com, e.on, DPD and Gtech.
Giles Geddes, Partner
Giles is the Managing Director of Centrebound Limited. Based in Manchester City Centre UK, Centrebound works with a variety of blue chip and FTSE listed clients delivering contact centre quality assurance solutions and multichannel CusEx and CSat surveys and market research.
Giles graduated with a first class honours degree in Business & Finance in 1999 from South Glamorgan University. The next few years were spent cutting his teeth in logistics and planning for two of the UK’s largest home retailers, masterminding the distribution of direct mail and catalogues to over 6 million customers.
Between 2006 and 2014 Giles was a senior manager focussed on contact resource planning and forecasting. His team were responsible for the efficient scheduling of over 1000 FTE across multiple sites and the forecasting of all customer contact types, digital and analogue. September 2014, Giles took the plunge and founded Centrebound Limited.
Giles has continued to consult on all a variety of contact centre projects for a number of clients including one of the UKs largest energy suppliers and housing associations. Specialising in capacity planning and contact centre budget modelling, Giles has established a reputation for delivering operational and cost efficiencies across industries, nationally and internationally.
Please contact us if you would like to partner with us to identify and deliver improvements to your operation.
Call +44 (0) 161 438 2009
Office: 130 Old Street, London EC1V 9BD